Operation &maintenance services
Provide 24/7 software system operation and maintenance services, ensuring stable system operation, optimal performance, and rapid incident resolution.
Comprehensive operation & maintenance services
A professional engineering team with experience running large-scale systems
24/7 system monitoring
Continuously monitor all critical system metrics and detect potential issues early
Preventive maintenance
Perform scheduled preventive maintenance, apply security patches and optimization
Emergency incident handling
Respond and handle incidents within 30 minutes and restore systems quickly
System security
Security updates, virus/malware scanning and hardened configurations
Backup & recovery
Regular data backup and disaster recovery planning
Remote support
Remote support via TeamViewer, SSH and professional remote tools
Operation & maintenance service plans
Choose the plan that best matches your company size and requirements
Basic Plan
From 2,000,000 VND/month
Suitable for small businesses and startups
- Basic 24/7 monitoring
- Weekly backups
- Business hours support
- Basic remote support
- Security patch updates
Professional Plan
From 5,000,000 VND/month
Optimal choice for medium-sized businesses
- Full 24/7 monitoring
- Daily backups
- 24/7 support
- Preventive maintenance
- Emergency response < 30min
Enterprise Plan
From 20,000,000 VND/month
End-to-end solution for large enterprises
- Realtime 24/7 monitoring
- Realtime backups
- Dedicated support team
- Custom reports
- Advanced optimization
- Predictive maintenance
- SLA 99.9% uptime
- Disaster recovery planning
- On-site support
- Periodic security audit
Operation & maintenance process
A standardized process that guarantees service quality and operational efficiency
System assessment
Comprehensive assessment of the current IT infrastructure and maintenance needs
Monitoring setup
Deploy monitoring and alerting tools to watch your system 24/7
Maintenance planning
Define preventive maintenance schedule and incident handling procedures
Service rollout
Start operating and monitoring the system according to the agreed plan
Reporting & optimization
Periodic reporting and continuous system performance improvements
Support channels
Multiple support channels to ensure fast response when an incident occurs
Hotline Support
24/7 phone support
Email Support
Email support with ticket system
Remote Access
Remote access to troubleshoot issues
On-site Support
On-site support when required
Benefits of operation & maintenance services
Practical values that our services bring to your business
99.9% Uptime
Ensure stable system operation with clear SLAs
Fast response
Handle critical incidents within 30 minutes
Cost optimization
Reduce operating costs by up to 50% compared to self-managed systems
High security
Continuous security updates and threat monitoring
Ready to keep your systems stable?
Contact ENGMA today for a contact for consultation on the most suitable operation and maintenance service plan for your systems.